May 20, 2020
Icelandair News and Updated Travel Policies
Dear valued partner,
We hope this message finds you well as we continue navigating through this unprecedented crisis together. Icelandair is working hard each day to ramp up service, and this includes some news we’re excited to share with you.
Iceland set to re-open
The news is true! Iceland is ready to welcome travelers again beginning June 15, 2020.
News and information on our flight schedule for the summer and beyond will be shared as soon as is ready. In the meantime, be sure to familiarize yourself with the guidelines for which visits to our beautiful country will be possible.
Travelers from outside the Schengen Area (including the United States and Canada) will have a choice on arrival at Keflavík International Airport. The first option is to provide personnel a clean bill of health obtained by health authorities in their home country. The second option is to get a coronavirus test (free for all during the first two weeks of Iceland’s re-opening). The last option is to go into immediate 2-week quarantine.
All visitors to Iceland will also be required to install a tracing app to their mobile device called Rakning C-19, one of the most vital tools in reducing transmission in Iceland during this crisis.
Safe travels – shared responsibility
Get acquainted with the actions Icelandair and Keflavík Airport are taking on – and what you can do to help – in making every step of your next journey with us a safe one.
On-board air circulation
Our current fleet is a mix of Boeing 757 and 767 aircraft, all of which have in common robust air circulation mechanisms which makes the on-board experience pleasant for both our customers and employees. These features are especially important as we start to think again about traveling. Here’s how it works:
Iceland response to COVID-19
For all the most up-to-date information on Iceland’s policies and response to the COVID-19 crisis, please visit the official government site (available in English), managed by the Icelandic Directorate of Health and The Department of Civil Protection and Emergency Management.
Peace of Mind Policy – Book now, change later
Reservations booked and ticketed between March 3 – September 30, 2020 can be changed without a fee provided that new travel dates are completed by September 30, 2021. Check the Icelandair Peace of Mind Policy for further details.
Reservations booked with travel commencing through September 30, 2020:
When your clients are ready to re-book:
Contacting Travel Agent Support
The Travel Agent Support desk in North America is open 9am – 7pm ET, Monday – Friday, and can be reached at 1-800-757-7242 (choose option 2) or via email at firstname.lastname@example.org.
For the latest general information on Icelandair and policies regarding COVID-19, please click here.